Reports & research

Few sectors have seen as much change in recent years as the Community, Advocacy and Social Services sector. New funding models, increased demand for services, reduced supply of talent and new market entrants have combined to put significant pressure on recruiting and retaining the people organisations need to continue to deliver their valuable services.

As a sector that is highly diverse and constantly changing, organisations operating in the Community, Advocacy and Social Services industry can be deeply challenged when it comes to setting competitive and sustainable Total Rewards programs.

Published for over 20 years, Aon’s Community, Advocacy & Social Services (CASS) Remuneration report is the largest and most comprehensive survey in Australia to cover for-purpose (NFPs) and for-profit organisations operating in the care and community services industries. Providing in-depth insights and unmatched data, the report is specifically tailored for the unique and broad spectrum of remuneration needs for organisations within this space.

The 2023 report is comprised of data from:

101

organisations

 

77,092

employees

407

key positions

Wide range of Sub-sectors and Positions Covered

The CASS survey caters to organisations delivering a spectrum of for-purpose activities, with a focus on sector specific roles in:

• Aged Care & Retirement Living
• Disability Services
• Community Services
• Child, Youth and Family
• Early Childhood Education
• Clinical and Allied Health
• Mental Health
• International Aid
• Community Housing
• Employment Services
• Research, Policy and Advocacy

These roles are complemented with a complete suite of core corporate roles covering:

• Administration
• IT
• Customer Support/Service
• Facilities
• Finance
• Fundraising
• People & Culture
• Legal, Compliance & Procurement
• Marketing
• Project Management
• Property Development
• Property Maintenance
• Risk & Fraud
• Sales
• Senior Executive
• Strategy

Please refer to the Downloads below for full details of the roles covered and current participating organisations.

Complete Remuneration Intelligence

All Aon surveys are designed to help decision-makers set pay with confidence across numerous rewards elements. Key remuneration details available include:

• Base Salary
• Superannuation
• Benefits (cars, insurance, other benefits etc.)
• Value of FBT-Exempt Benefits
• Fixed Remuneration
• Total Employment Cost

Key Survey Features

When you participate in an Aon Remuneration Report, you gain access to numerous standard and custom reporting tools, all of which are updated with new data upon each release either annually or bi-annually, as well as a host of additional benefits. Features include:

• Online, 24/7 access to survey results through Aon’s renowned, market-leading Data Centre. The functionality allows for: filtering of survey data, combining market filters (such as revenue and industry); unlimited peer cuts; ageing data; reports showing your position to market; non-standard percentile calculations; custom/combined positions; position descriptions and bulk data.
• Comprehensive coverage, with data on all major elements of the remuneration package; salary, benefits and both short and long-term incentives, as well as historical coverage of actual salary movements (with reports from the past five years available) and forecasts for the coming year.
• Invitation to participate in other qualitative reports that provide access to quantitative and qualitative information, supporting the review and design of total reward programs.
• The option to submit data once a year at a time that suits you, with a single data capture document, as well as the support of a dedicated remuneration analyst, who can assist with submitting your data and interpreting report results.
• Invitation to remuneration forum that allows for robust discussions and the critical evaluation of data findings and market trends, while networking with industry peers.

Important Notes

• The CASS survey is released once a year in May. Cost shown above is to access the existing CASS survey results, which expires at the end of May regardless of when you commence your subscription. It is generally not recommended for you to commence your subscription any later than January of each year, as you will receive greater value by waiting for refreshed data to be available in late May.
• Auto generated personalised compa-ratio reports and heat maps available through the online Data Centre are reflective of the data submission held by Aon as of March 31^st each year. To ensure your reports are reflective of up-to-date remuneration rates, please schedule your data submission prior to March 31^st.